FAQ

How much do you charge per hour?
When you contact us here at Tek-Squad we will provide you with a range of flat rate prices for the solution to your problem. Whether it takes one of our technicians one hour, or twenty-four hours to fix your problem, the cost will remain the same.

 

What forms of payment does Tek-Squad take?
We accept Paypal, Visa, Visa Debit, Mastercard,  Cash Or Bank Transfer
How soon can a technician be on site to fix my problem?creative-commons-wiki-logo
The Tek-Squad business model is designed to provide the fastest response time possible to each of our clients. While we aim to provide same day service, client requests that are generated in the afternoon will sometimes be scheduled for the following business day. 24 hour emergency service is always available for an additional fee.

 

What do I need to know before I have a technician visits my home?
A person at least 18 years of age must be present during the entire time period that services are provided. The technician must receive: full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your consent and cooperation to enter your residence, a safe working environment, working space.

 

What if I need more than one technician?
While each of our clients has a dedicated technician, all of our technicians have the ability to bring in any number of other technicians to help complete a task.

 

Do you offer a warranty on your services and solutions?
Of course we do. All of our work is guaranteed. We follow up every service call with a survey to ensure that our clients are satisfied. We also offer a one month warranty on each of our solutions – Excluding software.

 

Is Tek-Squad near me?
Tek-Squad covers all London boroughs within The M25.

 

 For immediate support use the Contact Form on the right or alternatively call us on 0203 070 3868  Remember we open 24 Hours a day 7 days a week providing you with the most complete IT solutions in London…
Service was great, inexpensive and most importantly quick!contact
Diarra Bookia, Central London – March 2013

 

“Tek-Squad did a great job with my PC and they worked just as advertised in 24 hours or less. Doing a great job and I recommend them to everyone!”

 

Neil White, Kingston Upon Thames – November 2012
“The Service was very fast. The engineer was very knowledgeable and explained to me how to better secure my computer. I am very happy with the service and was surprised with how quickly it was done.”

 

Natasha Brooks, Central London – June 2013

On-Site Time